Soft Systems Methodology in Standardizing the Method for Applying Dolphin-Assisted Therapies in Neurodivergent Patients: Case Study of Delfiniti Mexico
Ana Lilia Coria Páez, Brenda Lorena Flores Hidalgo, Oswaldo Morales Matamoros, Jesús Jaime Moreno Escobar, Hugo Quintana Espinosa
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引用次数: 0
Abstract
Dolphin-assisted therapy (DAT) currently lacks a standard for their application, making it difficult to collect the consistent data necessary for comparative studies and the development of new evidence-based therapeutic strategies. Due to their high social component, DAT requires a standardized method that identifies the elements that affect them, understands their complex situations, and proposes solutions to the challenges. This study aims to establish the first steps towards standardizing DAT, using the Soft Systems Methodology (SSM) as the central approach. SSM is suitable for addressing complex and ambiguous problems that involve multiple actors and perspectives. Through SSM, the study seeks to visualize problems, clarify conflict relationships that hinder standardization, and propose effective solutions. To establish an initial standard method, a time and motion study is performed to identify activities that disrupt the sequence of operations and the capture of EEG signals collected before, during, and after DAT. SSM allows for summarizing the current system situation, identifying and analyzing problems, clarifying challenges, and proposing pertinent solutions to achieve the standardization of this therapy. This methodology facilitates the identification of critical points and the development of intervention strategies that could improve the efficiency and effectiveness of the therapeutic process, establishing a more coherent framework for the implementation of DAT. Thus, the contribution of this work is based on systems thinking to strategic management, as it demonstrates the potential role of systems thinking, specifically SSM, in analyzing complex problems, improving strategy mapping, fostering strategic decision making, and planning for the future in the context of strategic management.
海豚辅助疗法(DAT)目前缺乏应用标准,因此很难收集到比较研究和开发新的循证治疗策略所需的一致数据。由于海豚的社会性很强,因此需要一种标准化的方法来确定影响海豚的因素,了解海豚的复杂情况,并提出应对挑战的解决方案。本研究旨在以软系统方法论(SSM)为核心方法,为实现 DAT 标准化迈出第一步。软系统方法适用于解决涉及多方参与者和多角度的复杂而模糊的问题。本研究试图通过软系统方法将问题可视化,厘清阻碍标准化的冲突关系,并提出有效的解决方案。为了建立初步的标准方法,我们进行了时间和运动研究,以确定打乱操作顺序的活动,并捕捉 DAT 之前、期间和之后收集的脑电信号。通过 SSM,可以总结当前的系统状况,识别和分析问题,明确挑战,并提出相关解决方案,以实现该疗法的标准化。这种方法有助于确定关键点和制定干预策略,从而提高治疗过程的效率和效果,为 DAT 的实施建立一个更加协调一致的框架。因此,这项工作的贡献是基于战略管理的系统思维,因为它展示了系统思维,特别是 SSM,在分析复杂问题、改进战略规划、促进战略决策以及在战略管理背景下规划未来方面的潜在作用。