{"title":"Education & Communication to Improve Healthcare Outcomes Academy (ECHO Academy)","authors":"Tia Baulckim Degrees Ph.D., MPH","doi":"10.1016/j.jnma.2024.07.028","DOIUrl":null,"url":null,"abstract":"<div><h3>Background</h3><p>Mayo Clinic's Department of Laboratory Medicine and Pathology conducted a climate survey in 2022, revealing the need for enhanced workforce education in areas such as psychological safety, DEI, and handling sensitive healthcare topics. The department recognized to facilitate change, increase ACGME scores related to educational offerings on things like Psychological Safety, and ensure clinical and business impact were supported, traditional training alone would be insufficient. This led to the creation of the DLMP's Education & Communication to Improve Healthcare Outcomes Academy. This academy utilizes a Hub and Spoke Model, offering practical case studies and presentations to facilitate knowledge sharing and application in difficult conversations.</p></div><div><h3>Methods</h3><p>The DLMP-ECHO Academy offers 2 cohorts annually with 25 slots each, spanning 5 months. Participants can earn up to 5 CE credits through Mayo Clinic Continuing Education by attending monthly classes. These courses are also available upon request outside the academy framework.</p></div><div><h3>Results</h3><p>Attendance includes clinicians, future leaders, and allied health staff, showcasing a significant impact on healthcare outcomes. Postsession surveys reveal increased empowerment and preparedness to address sensitive subjects, particularly noted by ResidentPhysicians who aim to strengthen their residency communities and patient care practices.</p></div><div><h3>Conclusions</h3><p>Prioritizing knowledge management enhances organizational values and competitive advantage, fostering equal opportunities for better healthcare outcomes. The direct positive outcomes include improved patient care practices and increased empowerment among healthcare professionals. Furthermore, the indirect positive outcomes encompass enhanced staff satisfaction, innovation, and retention.</p></div>","PeriodicalId":17369,"journal":{"name":"Journal of the National Medical Association","volume":"116 4","pages":"Pages 422-423"},"PeriodicalIF":2.5000,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of the National Medical Association","FirstCategoryId":"3","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0027968424001093","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"MEDICINE, GENERAL & INTERNAL","Score":null,"Total":0}
引用次数: 0
Abstract
Background
Mayo Clinic's Department of Laboratory Medicine and Pathology conducted a climate survey in 2022, revealing the need for enhanced workforce education in areas such as psychological safety, DEI, and handling sensitive healthcare topics. The department recognized to facilitate change, increase ACGME scores related to educational offerings on things like Psychological Safety, and ensure clinical and business impact were supported, traditional training alone would be insufficient. This led to the creation of the DLMP's Education & Communication to Improve Healthcare Outcomes Academy. This academy utilizes a Hub and Spoke Model, offering practical case studies and presentations to facilitate knowledge sharing and application in difficult conversations.
Methods
The DLMP-ECHO Academy offers 2 cohorts annually with 25 slots each, spanning 5 months. Participants can earn up to 5 CE credits through Mayo Clinic Continuing Education by attending monthly classes. These courses are also available upon request outside the academy framework.
Results
Attendance includes clinicians, future leaders, and allied health staff, showcasing a significant impact on healthcare outcomes. Postsession surveys reveal increased empowerment and preparedness to address sensitive subjects, particularly noted by ResidentPhysicians who aim to strengthen their residency communities and patient care practices.
Conclusions
Prioritizing knowledge management enhances organizational values and competitive advantage, fostering equal opportunities for better healthcare outcomes. The direct positive outcomes include improved patient care practices and increased empowerment among healthcare professionals. Furthermore, the indirect positive outcomes encompass enhanced staff satisfaction, innovation, and retention.
期刊介绍：
Journal of the National Medical Association, the official journal of the National Medical Association, is a peer-reviewed publication whose purpose is to address medical care disparities of persons of African descent.
The Journal of the National Medical Association is focused on specialized clinical research activities related to the health problems of African Americans and other minority groups. Special emphasis is placed on the application of medical science to improve the healthcare of underserved populations both in the United States and abroad. The Journal has the following objectives: (1) to expand the base of original peer-reviewed literature and the quality of that research on the topic of minority health; (2) to provide greater dissemination of this research; (3) to offer appropriate and timely recognition of the significant contributions of physicians who serve these populations; and (4) to promote engagement by member and non-member physicians in the overall goals and objectives of the National Medical Association.
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