Leveraging Action Knowledge from Product Reviews to Enhance Human-Centered Recommender Systems: A Knowledge Graph-Based Framework

IF 6.9 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Information Systems Frontiers Pub Date : 2024-09-03 DOI:10.1007/s10796-024-10529-3
Fouad Zablith
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Abstract

Actions that people aim to do are considered one of the main drivers behind purchase decisions and uncovering people’s needs in a human-centered manner. Such actions are often expressed by buyers in product reviews. However, most existing recommender system approaches still lack incorporating buyer-product action knowledge in the recommendation process. This limitation increases the gap between buyers’ needs and the recommended products. This research proposes a knowledge graph-based framework to represent buyers’ action knowledge from product reviews and integrate it in recommender systems to provide more human-centered and explainable recommendations. The framework is validated through a set of prototypes, which demonstrate the feasibility of buyers expressing their needs in the form of actions and recommending products accordingly. An initial evaluation revealed a promising 75% System Usability Scale score, with interview-based feedback that shed light on the capabilities of the proposed approach in supporting buyers in their online product selection experience.

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利用产品评论中的行动知识来增强以人为本的推荐系统:基于知识图谱的框架
人们的目标行动被认为是购买决策和以人为本地挖掘人们需求的主要驱动力之一。这些行动通常由买家在产品评论中表达出来。然而,大多数现有的推荐系统方法在推荐过程中仍然缺乏对买家-产品行动的了解。这一局限加大了买家需求与推荐产品之间的差距。本研究提出了一个基于知识图谱的框架,用于表示来自产品评论的买家行动知识,并将其整合到推荐系统中,以提供更以人为本、更可解释的推荐。该框架通过一组原型进行了验证,这些原型证明了买家以行动的形式表达其需求并据此推荐产品的可行性。初步评估显示,系统可用性量表的得分达到了 75%,而基于访谈的反馈则揭示了所建议的方法在支持买家在线产品选择体验方面的能力。
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来源期刊
Information Systems Frontiers
Information Systems Frontiers 工程技术-计算机:理论方法
CiteScore
13.30
自引率
18.60%
发文量
127
审稿时长
9 months
期刊介绍: The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.
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