Burcu Balcik, Maria Battarra, Melih Celik, Bashar Khoury, Anand Subramanian
{"title":"Beneficiary appointment and delivery planning in a conflict setting","authors":"Burcu Balcik, Maria Battarra, Melih Celik, Bashar Khoury, Anand Subramanian","doi":"10.1111/deci.12645","DOIUrl":null,"url":null,"abstract":"In this study, we explore the challenges faced by humanitarian organizations engaged in relief efforts for internally displaced individuals during armed conflicts. Based on our semistructured interviews with three local nongovernmental organizations (LNGOs) in Syria, we introduce a new appointment scheduling problem to improve decision‐making for aid delivery planning in conflict settings. Operating in a highly resource‐constrained environment, these LNGOs face complexities that necessitate effective decision support tools to streamline supply delivery at relief facilities, where a large number of registered beneficiaries are served. Our proposed appointment scheduling problem aims to optimize the allocation of delivery times for various supplies, taking into account the urgency of needs and operational limitations. We present a heuristic that addresses the complexities of the proposed scheduling problem in a flexible way. The heuristic can accommodate simple rules derived from LNGOs' operational policies on the ground, such as imposing a single visit per beneficiary, delivering a single supply type per day, and preallocating time slots to conflict groups. We present a case study based on the Latakia district of Syria to assess the performance of our heuristic and the effectiveness of simplified delivery strategies. Our results not only showcase the efficiency of the heuristic, but also provide valuable managerial insights. We find that cross‐training of staff is more beneficial when supplies are relatively abundant. Furthermore, the simplified delivery policies are effective in certain conditions contingent upon various factors, including supply scarcity, difficulty of travel, and the level of conflict in the population.","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":null,"pages":null},"PeriodicalIF":2.8000,"publicationDate":"2024-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"DECISION SCIENCES","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1111/deci.12645","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0
Abstract
In this study, we explore the challenges faced by humanitarian organizations engaged in relief efforts for internally displaced individuals during armed conflicts. Based on our semistructured interviews with three local nongovernmental organizations (LNGOs) in Syria, we introduce a new appointment scheduling problem to improve decision‐making for aid delivery planning in conflict settings. Operating in a highly resource‐constrained environment, these LNGOs face complexities that necessitate effective decision support tools to streamline supply delivery at relief facilities, where a large number of registered beneficiaries are served. Our proposed appointment scheduling problem aims to optimize the allocation of delivery times for various supplies, taking into account the urgency of needs and operational limitations. We present a heuristic that addresses the complexities of the proposed scheduling problem in a flexible way. The heuristic can accommodate simple rules derived from LNGOs' operational policies on the ground, such as imposing a single visit per beneficiary, delivering a single supply type per day, and preallocating time slots to conflict groups. We present a case study based on the Latakia district of Syria to assess the performance of our heuristic and the effectiveness of simplified delivery strategies. Our results not only showcase the efficiency of the heuristic, but also provide valuable managerial insights. We find that cross‐training of staff is more beneficial when supplies are relatively abundant. Furthermore, the simplified delivery policies are effective in certain conditions contingent upon various factors, including supply scarcity, difficulty of travel, and the level of conflict in the population.
期刊介绍:
Decision Sciences, a premier journal of the Decision Sciences Institute, publishes scholarly research about decision making within the boundaries of an organization, as well as decisions involving inter-firm coordination. The journal promotes research advancing decision making at the interfaces of business functions and organizational boundaries. The journal also seeks articles extending established lines of work assuming the results of the research have the potential to substantially impact either decision making theory or industry practice. Ground-breaking research articles that enhance managerial understanding of decision making processes and stimulate further research in multi-disciplinary domains are particularly encouraged.