Air rage from the sharp end: cabin crew perspectives on disruptive passenger behaviour in Europe and its impact on occupational safety and well-being

Alexander Rösch, Erin Chernak, James Blundell
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Abstract

Disruptive passenger behaviour (DPB) incidents spiked during the COVID-19 pandemic period, compromising the safety of commercial flights on a daily basis. This qualitative semi-structured interview...
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从尖锐的角度看 "空怒":客舱乘务员对欧洲乘客破坏性行为的看法及其对职业安全和福祉的影响
在 COVID-19 大流行期间,破坏性乘客行为(DPB)事件激增,每天都在危及商业航班的安全。本半结构式定性访谈...
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来源期刊
CiteScore
4.80
自引率
8.30%
发文量
152
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