The association of emotional labor and workplace violence with health-related productivity loss.

IF 2.6 4区医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Journal of Occupational Health Pub Date : 2024-01-04 DOI:10.1093/joccuh/uiae057

Heejoo Ko, Dohwan Kim, Seong-Sik Cho, Dong-Wook Lee, Jaesung Choi, Minseok Kim, Min Young Park, Mo-Yeol Kang

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Abstract

Objectives: This study explored the association of emotional labor and workplace violence with health-related productivity loss (HRPL).

Methods: We used the initial dataset from a survey known as the Korean Work, Sleep, and Health Study, an ongoing nationwide panel study initiated in 2022. To assess emotional labor, the study included 2386 workers who worked in customer service. The Korean Workplace Violence Scale-13 and the Korean Emotional Labour Scale-11 were used to assess the level of exposure to workplace violence, and the intensity of emotional labor, respectively. The Work Productivity and Activity Impairment Questionnaire was used to measure HRPL, including absenteeism and presenteeism. We examined differences in HRPL based on workplace violence and emotional labor using generalized linear regression models.

Results: HRPL increased with an increase in workplace violence and emotional labor scores. Notably, the mean HRPL was highest in the high-risk groups for both workplace violence and emotional labor. The mean HRPL increased as the number of "high-risk" components for workplace violence and emotional labor increased. All the workplace violence and emotional labor components exhibited higher HRPL in the "high-risk" groups compared with the "low-risk" groups.

Conclusions: Our study showed that both emotional labor and workplace violence are associated with reduced productivity.

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情绪劳动和工作场所暴力与健康相关生产力损失的关系。

研究目的本研究探讨了情绪劳动和工作场所暴力与健康相关生产率损失（HRPL）之间的关联：我们使用了韩国工作、睡眠与健康研究（Korean Work, Sleep, and Health Study）调查的初始数据集。为了评估情绪劳动，该研究纳入了 2386 名从事客户服务的工人。韩国工作场所暴力量表-13》和《韩国情绪劳动量表-11》分别用于评估工作场所暴力的暴露程度和情绪劳动的强度。工作效率和活动障碍问卷用于测量 HRPL，包括缺勤和旷工。我们使用广义线性回归模型研究了基于工作场所暴力和情绪劳动的 HRPL 差异：结果：HRPL 随着工作场所暴力和情绪劳动得分的增加而增加。值得注意的是，工作场所暴力和情绪劳动的高危人群的 HRPL 平均值最高。随着工作场所暴力和情绪劳动 "高危 "成分数量的增加，HRPL 平均值也随之增加。与 "低风险 "组相比，"高风险 "组的所有工作场所暴力和情绪劳动要素的 HRPL 均较高：我们的研究表明，情绪劳动和工作场所暴力都与生产率下降有关。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Occupational Health 医学-公共卫生、环境卫生与职业卫生

CiteScore

5.60

自引率

3.30%

发文量

审稿时长

6-12 weeks

期刊介绍： The scope of the journal is broad, covering toxicology, ergonomics, psychosocial factors and other relevant health issues of workers, with special emphasis on the current developments in occupational health. The JOH also accepts various methodologies that are relevant to investigation of occupational health risk factors and exposures, such as large-scale epidemiological studies, human studies employing biological techniques and fundamental experiments on animals, and also welcomes submissions concerning occupational health practices and related issues.