Towards the UX Support to Software Startups: On the relationship of professional expertise and UX work in the Brazilian scenario

IF 3.7 2区计算机科学 Q1 COMPUTER SCIENCE, SOFTWARE ENGINEERING Journal of Systems and Software Pub Date : 2024-10-11 DOI:10.1016/j.jss.2024.112246

Guilherme Corredato Guerino , Renato Balancieri , Gislaine Camila Lapasini Leal , Rafael Prikladnicki

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Abstract

One of the topics that can help startups create a more assertive product is User eXperience (UX). Recent research has dedicated efforts to investigate factors that support and hinder the application of UX practices in software startups. The expertise of the professional who applies UX practices is cited as one of that factors; however, its relationship to the application of practices and challenges remains a topic that needs investigation. This study aims to analyze the relationship between the UX expertise of professionals from Brazilian software startups and UX practices’ application. A survey was conducted with software startups (N = 90). We performed a descriptive analysis to answer the research questions and applied Multiple Correspondence Analysis (MCA) to check the relationship between variables. Thus, we verified that most software startups do not have a UX professional, and those who apply UX practices are the CEO or developers. We also found a relationship between challenges related to lack of experience, bias in applying practices, and obtaining valuable results with the lack of a UX professional. Finally, the MCA technique showed that some challenges are independent of professional expertise, such as difficulty identifying users to participate in practices and limited resources.

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为软件初创企业提供用户体验支持：在巴西，专业知识与用户体验工作之间的关系

用户体验（UX）是能够帮助初创企业创造更有自信的产品的课题之一。近期的研究致力于调查支持和阻碍软件初创企业应用用户体验实践的因素。应用用户体验实践的专业人员的专业知识被认为是其中的一个因素；然而，其与实践应用和挑战之间的关系仍然是一个需要研究的课题。本研究旨在分析巴西软件初创企业专业人员的用户体验专业知识与用户体验实践应用之间的关系。我们对软件初创企业（N = 90）进行了调查。我们进行了描述性分析来回答研究问题，并应用多重对应分析法（MCA）来检验变量之间的关系。因此，我们验证了大多数初创软件公司没有用户体验专业人员，而应用用户体验实践的是首席执行官或开发人员。我们还发现，缺乏经验、应用实践中的偏差以及获得有价值的结果等挑战与缺乏用户体验专业人员之间存在着关系。最后，多因素分析技术表明，有些挑战与专业知识无关，如难以确定参与实践的用户和有限的资源。

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来源期刊

Journal of Systems and Software 工程技术-计算机：理论方法

CiteScore

8.60

自引率

5.70%

发文量

193

审稿时长

16 weeks

期刊介绍： The Journal of Systems and Software publishes papers covering all aspects of software engineering and related hardware-software-systems issues. All articles should include a validation of the idea presented, e.g. through case studies, experiments, or systematic comparisons with other approaches already in practice. Topics of interest include, but are not limited to: •Methods and tools for, and empirical studies on, software requirements, design, architecture, verification and validation, maintenance and evolution •Agile, model-driven, service-oriented, open source and global software development •Approaches for mobile, multiprocessing, real-time, distributed, cloud-based, dependable and virtualized systems •Human factors and management concerns of software development •Data management and big data issues of software systems •Metrics and evaluation, data mining of software development resources •Business and economic aspects of software development processes The journal welcomes state-of-the-art surveys and reports of practical experience for all of these topics.