UK Government COVID-19 Response Employees' Perceptions of Working From Home: Content Analysis of Open-Ended Survey Questions.

Charlotte E Hall, Samantha K Brooks, Neil Greenberg, Dale Weston
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Abstract

Objective: This study investigates perceptions of homeworking in UK Government response-focused employees that contributed to the COVID-19 pandemic response.

Method: A cross-sectional online survey with open-ended questions was conducted. Free-text responses detailing participants' perceptions of barriers, facilitators, advantages, and disadvantages were analyzed using content analysis.

Results: A total of 1943 free-text responses (from 150 participants) were analyzed. There were many conflicting advantages and disadvantages provided by participants, but crudely more positive statements were provided than negative. Flexibility associated with working from home was the most common positive factor, and the isolation and impact on working relationships was the most reported negative factor of working from home.

Conclusions: We suggest a 'one size fits all' approach to supporting staff working from home is not fit for purpose due to individual circumstances and contextual factors.

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英国政府 COVID-19 回应员工对在家办公的看法:开放式调查问题的内容分析。
目的: 本研究调查了英国政府中参与 COVID-19 大流行应对工作的以应对为重点的雇员对在家工作的看法:本研究调查了参与 COVID-19 大流行应对工作的英国政府应对人员对在家工作的看法:方法: 采用开放式问题进行横向在线调查。采用内容分析法对自由文本回复中详细描述的参与者对障碍、促进因素、优势和劣势的看法进行了分析:共分析了 1 943 份自由文本回复(来自 150 名参与者)。参与者提供了许多相互矛盾的优点和缺点,但积极的说法要多于消极的说法。与在家工作相关的灵活性是最常见的积极因素,而孤立和对工作关系的影响是在家工作最常见的消极因素:我们认为,由于个人情况和环境因素的不同,"一刀切 "式的支持在家工作员工的方法并不适用。
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