Using generative artificial intelligence/ChatGPT for academic communication: Students' perspectives

Abstract

Generative artificial intelligence (GenAI) tools such as ChatGPT with their human-like intelligence and language processing capabilities are significantly impacting the way we live, work, and communicate with each other. While scholars have increasingly focused on the use of GenAI in higher education since its inception, little is known about how key higher education stakeholders, particularly students, perceive its impact on teaching and learning within the context of academic communication, an area central to students' development of transferable skills and literacy competencies yet heavily influenced by the technology. This empirical study addresses the gap by investigating students' experiences and attitudes toward GenAI tools for English academic communication, focusing on their overall perceptions, perceived benefits, limitations, and challenges. Drawing on data from a questionnaire survey with 475 students and interviews with 12 at two universities in China, our findings indicate that students generally view GenAI positively, considering them useful for learning academic communication skills, particularly in writing, grammar, vocabulary, and reading. However, limitations are recognized in terms of giving feedback on critical thinking, creativity, and speaking skills. In addition, information reliability, ethical issues, and impact on assessment and academic integrity also emerged as important concerns. Our study argues that universities should embrace and capitalize on the affordances of GenAI and address its challenges to better support students' learning of critical academic literacy.