Considerations for emergency department virtual triage.

Laila Nasser, Emily Morris, Irene Mathias, Justin N Hall
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Abstract

Health leaders are increasingly interested in harnessing Artificial Intelligence (AI) to remotely conduct virtual triage for Emergency Department (ED) patients. This study explores equity considerations and patient attitudes to virtual triage in a Canadian ED. A cross-sectional study surveyed 150 ED patients, with 32 additional patients interviewed in-depth. Descriptive statistics and qualitative descriptive methodology were employed. 84.7% of patients would consider virtual triage. 71.3% were comfortable following advice to seek alternate care, including their General Practitioner or virtual ED. Approximately 38.2% of patients >60 years would require assistance using virtual triage, with confidence in using technology to direct care decreasing with age. Thematic analysis revealed five key themes: value of decision support; care access expectations; technological literacy demographics; trust in AI; and confidentiality. In conclusion, virtual triage is a viable and promising tool if barriers to technological literacy are addressed, and tools are endorsed by health providers and patients.

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急诊科虚拟分诊的注意事项。
医疗领导者对利用人工智能(AI)远程对急诊科(ED)患者进行虚拟分诊越来越感兴趣。本研究探讨了加拿大一家急诊室对虚拟分诊的公平性考虑和患者态度。这项横断面研究调查了 150 名急诊室患者,并对另外 32 名患者进行了深入访谈。研究采用了描述性统计和定性描述方法。84.7%的患者会考虑使用虚拟分诊。71.3%的患者愿意听从建议寻求其他医疗服务,包括全科医生或虚拟急诊室。年龄大于 60 岁的患者中约有 38.2% 需要虚拟分诊的帮助,使用技术指导护理的信心随年龄增长而降低。主题分析揭示了五个关键主题:决策支持的价值;获得护理的期望;技术知识人口统计学;对人工智能的信任;保密性。总之,如果能解决技术素养方面的障碍,并得到医疗服务提供者和患者的认可,虚拟分诊是一种可行且前景广阔的工具。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Healthcare Management Forum
Healthcare Management Forum Medicine-Health Policy
CiteScore
3.60
自引率
0.00%
发文量
67
期刊介绍: Healthcare Management Forum is the official journal of the Canadian College of Health Service Executives. It is the only peer-reviewed journal that covers issues related to advances in health services management, theory and practice in a Canadian context. The quality of its contributors, the rigorous review process and the leading-edge topics make it truly unique!
期刊最新文献
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