What Is the Impact of Leaders with Emotional Intelligence on Proxy Performance Metrics in 21st Century Healthcare?-A Systematic Literature Review.

Aisha Chaudry, Parisah Maham Hussain, Simran Halari, Sohini Thakor, Aran Sivapalan, Abdul Ikar, Terrell Okhiria, Edgar Meyer
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Abstract

Emotional intelligence (EQ) in healthcare leadership has been a subject of debate regarding its significance in enhancing job performance and patient-centred care. This systematic review investigates the impact of EQ on organisational performance metrics in healthcare leaders. Eleven studies meeting the inclusion criteria were identified through a comprehensive database search. The findings suggest that EQ positively influences job satisfaction, with emotionally intelligent leaders fostering a positive work environment and commitment among employees. Moreover, EQ correlates negatively with emotional exhaustion, indicating its potential in mitigating burnout rates among healthcare professionals. EQ fosters teamwork, organisational culture and enhances job performance, with higher EQ levels in leaders associated with increased team empowerment and proactivity. Despite the compelling evidence, limitations in the study methodologies and heterogeneity in the reported outcomes challenge the establishment of definitive conclusions. Nevertheless, the findings underscore the importance of EQ in healthcare leadership and its potential to improve organisational dynamics and employee wellbeing. This review highlights the need for further research on EQ's impact on patient satisfaction and calls for the development of EQ training programmes tailored for healthcare leaders.

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具有情商的领导者对 21 世纪医疗保健行业代理绩效指标有何影响?
医疗保健领导力中的情商(EQ)在提高工作绩效和以患者为中心的护理方面的意义一直是一个争论的话题。本系统综述调查了情商对医疗保健领导者组织绩效指标的影响。通过全面的数据库搜索,确定了 11 项符合纳入标准的研究。研究结果表明,情商对工作满意度有积极影响,情商高的领导者能营造积极的工作环境,使员工更加投入工作。此外,情商与情感衰竭呈负相关,这表明情商在降低医护人员职业倦怠率方面具有潜力。情商能促进团队合作、组织文化并提高工作绩效,领导者的情商水平越高,团队授权和主动性就越强。尽管这些证据令人信服,但研究方法的局限性和报告结果的异质性对得出明确结论提出了挑战。尽管如此,研究结果还是强调了情商在医疗保健领导力中的重要性及其改善组织活力和员工福利的潜力。本综述强调了进一步研究情商对患者满意度影响的必要性,并呼吁为医疗保健领导者量身定制情商培训计划。
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来源期刊
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期刊介绍: International Journal of Environmental Research and Public Health (IJERPH) (ISSN 1660-4601) is a peer-reviewed scientific journal that publishes original articles, critical reviews, research notes, and short communications in the interdisciplinary area of environmental health sciences and public health. It links several scientific disciplines including biology, biochemistry, biotechnology, cellular and molecular biology, chemistry, computer science, ecology, engineering, epidemiology, genetics, immunology, microbiology, oncology, pathology, pharmacology, and toxicology, in an integrated fashion, to address critical issues related to environmental quality and public health. Therefore, IJERPH focuses on the publication of scientific and technical information on the impacts of natural phenomena and anthropogenic factors on the quality of our environment, the interrelationships between environmental health and the quality of life, as well as the socio-cultural, political, economic, and legal considerations related to environmental stewardship and public health. The 2018 IJERPH Outstanding Reviewer Award has been launched! This award acknowledge those who have generously dedicated their time to review manuscripts submitted to IJERPH. See full details at http://www.mdpi.com/journal/ijerph/awards.
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