Il pronto soccorso come territorio di confine e riflesso del sistema sanitario. Il punto di vista dell’intelligenza artificiale.

Abstract

Our purpose was to evaluate the approach of two different chatbots (ChatGPT and Gemini) to a list of questions about emergency department as a border area between hospital and territory. This study was performed in a single day, on 3 March 2024. Two different questions were sequentially type in Italian language, the same for each chatbot: definition of the emergency department as a border zone in Italy; possible solutions to the previous question. The second one was independent on the answers given by artificial intelligence. We noticed how two chatbots differently analyzed the problem by considering different aspects and proposing various solutions. We concluded that chatbots still need to receive additional informations in order to become a real tool to support strategic choices for the government of the emergency department and the regional and national healthcare and social and health care system.