Perceptions and satisfaction of oncology pharmacy services among cancer patients and healthcare providers at the central zone hospital's oncology section.

Abstract

Background: Our research focused on assessing the satisfaction of cancer patients with oncology pharmacy services, as well as evaluating the satisfaction levels of other healthcare and supportive staff associated with the oncology pharmacy unit.

Methodology: This qualitative cross-sectional study, based on a questionnaire, aimed to evaluate the best practices of oncology pharmacy services for patients and the efficiency of services provided by healthcare professionals and administrators at Benjamin Mkapa Hospital (BMH). The study was conducted at the adult oncology unit from July to August 2022. It included all consenting patients and staff who attended or served in the unit and met the inclusion criteria during this period.

Results: A total of 62 cancer patients and 53 BMH staff members working closely with the unit were interviewed. Among the patients, approximately 86% expressed satisfaction with the overall care provided by the oncology pharmacy services, 79% were satisfied with the dispensing practices and pharmaceutical care, and 64% were pleased with the patient-pharmacy personnel relationship. The staff survey, conducted among those closely collaborating with the oncology pharmacy unit, revealed that 85% were satisfied with the unit's plan and mission, 72% were content with the teamwork and motivation of the pharmacy personnel, and 92% were satisfied with the competencies of the oncology pharmacy staff.

Conclusion: Our thorough study revealed notably high levels of satisfaction and acceptance concerning the services provided by oncology pharmaceutical personnel. Pharmacists should ensure their presence during patient visits and dedicate adequate time for counselling to enhance patients' therapeutic alliance. Furthermore, optimising pharmacy workflow and adopting a patient-centred approach will help create a more organised and welcoming environment, reducing turnaround time.