Glyph design for communication initiation in real-time human-automation collaboration

Abstract

Initiating communication and conveying critical information to the human operator is a key problem in human-automation collaboration. This problem is particularly pronounced in time-constrained safety critical domains such as in Air Traffic Management. A visual representation should aid operators understanding why the system initiates the communication, when the operator must act, and the consequences of not responding to the cue. Data glyphs can be used to present multidimensional data, including temporal data in a compact format to facilitate this type of communication. In this paper, we propose a glyph design for communication initialization for highly automated systems in Air Traffic Management, Vessel Traffic Service, and Train Traffic Management. The design was assessed by experts in these domains in three workshop sessions. The results showed that the number of glyphs to be presented simultaneously and the type of situation were domain-specific glyph design aspects that needed to be adjusted for each work domain. The results also showed that the core of the glyph design could be reused between domains, and that the operators could successfully interpret the temporal data representations. We discuss similarities and differences in the applicability of the glyph design between the different domains, and finally, we provide some suggestions for future work based on the results from this study.