Opening Social Interactions: The Coordination of Approach, Gaze, Speech, and Handshakes During Greetings

Abstract

Despite the importance of greetings for opening social interactions, their multimodal coordination processes remain poorly understood. We used a naturalistic, lab-based setup where pairs of unacquainted participants approached and greeted each other while unaware their greeting behavior was studied. We measured the prevalence and time course of multimodal behaviors potentially culminating in a handshake, including motor behaviors (e.g., walking, standing up, hand movements like raise, grasp, and retraction), gaze patterns (using eye tracking glasses), and speech (close and distant verbal salutations). We further manipulated the visibility of partners’ eyes to test its effect on gaze. Our findings reveal that gaze to a partner's face increases over the course of a greeting, but is partly averted during approach and is influenced by the visibility of partners’ eyes. Gaze helps coordinate handshakes, by signaling intent and guiding the grasp. The timing of adjacency pairs in verbal salutations is comparable to the precision of floor transitions in the main body of conversations, and varies according to greeting phase, with distant salutation pair parts featuring more gaps and close salutation pair parts featuring more overlap. Gender composition and a range of multimodal behaviors affect whether pairs chose to shake hands or not. These findings fill several gaps in our understanding of greetings and provide avenues for future research, including advancements in social robotics and human−robot interaction.