Research backs innovative approach to reducing MH waitlists, no-shows

Abstract

Community-based behavioral health providers are quite familiar with the dual inefficiencies of having to maintain long wait lists for services while witnessing frequent no-shows for appointments among their existing patient base. A researcher and consultant who has helped providers implement an innovative approach to patient scheduling believes that to remedy the situation, provider organizations need a complete change in mindset about when and how often patients should be seen. Jules Rosen, M.D., now has results of published research to back up his view.