Human-AI agency in the age of generative AI

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2025-03-01 DOI:10.1016/j.infoandorg.2025.100560
Sebastian Krakowski
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引用次数: 0

Abstract

The rapid emergence of generative artificial intelligence (GenAI) is profoundly transforming the nature of work and organizations, challenging prevalent views of AI as primarily enabling prediction and optimization. This paper argues that GenAI represents a qualitative shift that necessitates a fundamental reassessment of AI's role in management and organizations. By identifying and analyzing four critical dimensions (i) GenAI's broad applicability as a general-purpose technology; (ii) its ability to catalyze exploratory and combinatorial innovation; (iii) its capacity to enhance cognitive diversity and decision-making; and (iv) its democratizing effect on AI adoption and value creation the paper highlights GenAI's potential to augment and scale human creativity, learning, and innovation. Building on insights from the AI and management literature, as well as on theory of human-AI agency, the paper develops a novel perspective that challenges the dominant efficiency-oriented narrative. It proposes that a human-complementary approach to GenAI development and implementation, leveraging it as a generative catalyst for exploration, can enable radically increased creativity, innovation, and growth. GenAI's democratizing aspects can amplify these mechanisms, promoting widely shared growth when combined with appropriate policy and managerial choices. Implications for theory, practice, and future research directions are discussed, drawing attention to the need for approaches in GenAI development and deployment that are complementary rather than competitive to human beings. The paper concludes by discussing the theoretical, practical, and policy implications of this transformative technology. It outlines future research directions, emphasizing the critical role of human agency in determining the organizational, societal, and ethical outcomes associated with AI adoption and implementation.
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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