{"title":"Vocal Fatigue and Recovery Patterns Among Call Center Operators: A Workday Progression Study.","authors":"Aishwarya Nallamuthu, Sahana Rajaram, Prakash Boominathan","doi":"10.1016/j.jvoice.2025.02.023","DOIUrl":null,"url":null,"abstract":"<p><strong>Objective: </strong>Call centers in India, rely heavily on call center operators' (CCO) vocal abilities, putting them on a high vocal demand and the related risk of voice-related problems. This study investigated vocal changes among CCOs during a workday.</p><p><strong>Method: </strong>Fifty CCOs from various sectors participated undergoing evaluation, including acoustical, perceptual, aerodynamic, and self-perceptual measures. Measurements were taken at three points during a workday and the following day pre shift.</p><p><strong>Results: </strong>Common symptoms included throat dryness and voice breaks. Both male and female CCOs exhibited increased F<sub>0</sub> and reduced maximum phonation duration over the day. Perceptually, most voices deteriorated from normal to hoarse/strained, indicating the effects of vocal loading. Vocal fatigue was evident, with recovery observed after rest.</p><p><strong>Conclusion: </strong>This study documented subtle vocal changes due to vocal loading in CCOs in a naturalistic working environment, emphasizing the risks involved, need for early identification of voice problems, and facilitating healthy voice practices in CCOs.</p>","PeriodicalId":49954,"journal":{"name":"Journal of Voice","volume":" ","pages":""},"PeriodicalIF":2.4000,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Voice","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1016/j.jvoice.2025.02.023","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"AUDIOLOGY & SPEECH-LANGUAGE PATHOLOGY","Score":null,"Total":0}
引用次数: 0
Abstract
Objective: Call centers in India, rely heavily on call center operators' (CCO) vocal abilities, putting them on a high vocal demand and the related risk of voice-related problems. This study investigated vocal changes among CCOs during a workday.
Method: Fifty CCOs from various sectors participated undergoing evaluation, including acoustical, perceptual, aerodynamic, and self-perceptual measures. Measurements were taken at three points during a workday and the following day pre shift.
Results: Common symptoms included throat dryness and voice breaks. Both male and female CCOs exhibited increased F0 and reduced maximum phonation duration over the day. Perceptually, most voices deteriorated from normal to hoarse/strained, indicating the effects of vocal loading. Vocal fatigue was evident, with recovery observed after rest.
Conclusion: This study documented subtle vocal changes due to vocal loading in CCOs in a naturalistic working environment, emphasizing the risks involved, need for early identification of voice problems, and facilitating healthy voice practices in CCOs.
期刊介绍：
The Journal of Voice is widely regarded as the world''s premiere journal for voice medicine and research. This peer-reviewed publication is listed in Index Medicus and is indexed by the Institute for Scientific Information. The journal contains articles written by experts throughout the world on all topics in voice sciences, voice medicine and surgery, and speech-language pathologists'' management of voice-related problems. The journal includes clinical articles, clinical research, and laboratory research. Members of the Foundation receive the journal as a benefit of membership.
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