Implementation of ISO 9001:2015: quality management system in the university by a verification method

Abstract

This study aims to present new scientific methods to assess the extent of universities’ commitment to the international standard and to assess the quality level of university units according to the International Quality Management Standard 2015, in addition to applying the current internal audit. These scientific methods included calculating the arithmetic mean and standard deviation and drawing a control panel to determine the extent of commitment to the specification at the beginning and after qualification. Statistical values were calculated, including the arithmetic mean and standard deviation for each paragraph of the international specification after analyzing the questionnaire responses from volunteer students and professors. These forms included two models: the first of which included all paragraphs of the specification and the second was written differently to determine the accuracy and seriousness of the participants in the questionnaire. The standard deviation was 0.0 in most paragraphs of the specification, which means there was no dispersion in the selection of participants, indicating the success of the qualification process and increased awareness and interest in applying the specification among all concerned parties. The degree of importance of these paragraphs reached 5, and this was confirmed by aligning the upper and lower control lines with the average line, which is consistent with the internal audit reports, this proves the accuracy and credibility of this method in the evaluation process.