Revolutionizing Primary Healthcare in Jordan: A Software Engineering Approach to General Practitioner Integration.

IF 1.8 Q3 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH New Solutions-A Journal of Environmental and Occupational Health Policy Pub Date : 2025-03-13 DOI:10.1177/10482911251324623

Rana Yousef, Walaa Qutechat, Oroub Alajarmeh, Nada AlShaweesh, Sultan Shawwa, Khalid Al Zubi

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Abstract

This paper examines the pervasive issues of stress and burnout among healthcare specialists in Jordan, which are intensified by the current system allowing patients unrestricted access to specialized clinics. Our comprehensive analysis includes an examination of systemic, technological, and cultural barriers that currently hinder effective healthcare delivery. This was done with a mixed-methods approach: gathering quantitative data reported by the World Health Organization and World Bank, and qualitative insights from stakeholder interviews. Based on our findings, we propose a restructured care pathway where general practitioners (GPs) serve as the primary contact point for patients. This model aims to distribute healthcare demands more evenly, thereby alleviating the pressure on specialists. We also explore the integration of health information systems to improve processes. The implementation of this GP-centric model demonstrates potential benefits in our pilot studies, including reduced wait times, improved patient satisfaction, and decreased burnout rates among specialists. The paper concludes with strategic recommendations for nationwide policy adjustments to foster a more sustainable and equitable healthcare system in Jordan.

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来源期刊

New Solutions-A Journal of Environmental and Occupational Health Policy PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

3.50

自引率

4.30%

发文量

期刊介绍： New Solutions delivers authoritative responses to perplexing problems, with a worker’s voice, an activist’s commitment, a scientist’s approach, and a policy-maker’s experience. New Solutions explores the growing, changing common ground at the intersection of health, work, and the environment. The Journal makes plain how the issues in each area are interrelated and sets forth progressive, thoughtfully crafted public policy choices. It seeks a conversation on the issues between the grassroots labor and environmental activists and the professionals and researchers involved in charting society’s way forward with the understanding that lack of scientific knowledge is no excuse for doing nothing and that inaction is itself a choice.