Introducing total quality management in an area health board.

Australian clinical review Pub Date : 1993-01-01
R I Parker, M A Bonner, J P Coughlan
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Abstract

It is essential for the health care industry to demonstrate a quality service. The Canterbury Area Health Board (CAHB), New Zealand is in the process of establishing the principles of Total Quality Management (TQM) and this paper addresses the key issues of committing to TQM. Highlighted are the Board's implemented programmes, business plan and role of the health care industry.

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在地区卫生局推行全面质量管理。
医疗保健行业必须展示优质的服务。新西兰坎特伯雷地区卫生委员会(CAHB)正在制定全面质量管理(TQM)原则,本文论述了实施全面质量管理的关键问题。重点介绍了委员会执行的方案、业务计划和保健行业的作用。
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