{"title":"Benchmarking patient satisfaction.","authors":"C M Lund","doi":"","DOIUrl":null,"url":null,"abstract":"<p><p>Asking the patient is a critical step-but the format of a patient satisfaction survey has a significant impact on your perceptions. Design it carefully.</p>","PeriodicalId":79476,"journal":{"name":"Best practices and benchmarking in healthcare : a practical journal for clinical and management application","volume":"1 4","pages":"203-6"},"PeriodicalIF":0.0000,"publicationDate":"1996-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Best practices and benchmarking in healthcare : a practical journal for clinical and management application","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Asking the patient is a critical step-but the format of a patient satisfaction survey has a significant impact on your perceptions. Design it carefully.
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