A study of four major areas in out patient department of NIMS with special reference to patient satisfaction.

Abstract

A study of patient satisfaction was undertaken in four major Out-patient Departments of General Medicine, Cardiology, Orthopaedics and Neurology which accounts for nearly 70-80% of the Out-patient visits. The study was conducted through distribution of structured questionnaire for a period of six months with a total sample of 300 questions. Keeping in view the working hours, registration pattern, waiting time of various services, the work load and the patient's satisfaction for various services were studied. Some bottlenecks such as lack of flow concept and lack of adequate floor space were identified. Appropriate statistical tests (Chrisquare) were applied in assessing the patient's satisfaction and appropriate recommendations were made accordingly.