Collaborative conflict resolution.

The Health care supervisor Pub Date : 1997-03-01
W Umiker
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Abstract

With change comes conflict. Conflict can be positive or negative depending on the attitude and skills of the participants. Collaborative conflict is characterized by an approach in which people attack problems rather than each other. Essential components of collaborative conflict resolution include selection of basic technique, preparation for confrontation, and viewing the situation from the other person's perspective.

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协作解决冲突。
随着变化而来的是冲突。冲突可以是积极的,也可以是消极的,这取决于参与者的态度和技能。协作冲突的特点是人们攻击问题而不是相互攻击。协作解决冲突的基本组成部分包括选择基本技术,准备对抗,从对方的角度看待情况。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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