Aviv Shachak, Jan Barnsley, Karen Tu, Alejandro R Jadad, Louise Lemieux-Charles
{"title":"Understanding end-user support for health information technology: a theoretical framework.","authors":"Aviv Shachak, Jan Barnsley, Karen Tu, Alejandro R Jadad, Louise Lemieux-Charles","doi":"10.14236/jhi.v19i3.810","DOIUrl":null,"url":null,"abstract":"<p><strong>Background: </strong>Support is often considered an important factor for successful implementation and realising the benefits of health information technology (HIT); however, there is a dearth of research on support and theoretical frameworks to characterise it.</p><p><strong>Objective: </strong>To develop and present a comprehensive, holistic, framework for characterising enduser support that can be applied to various settings and types of information systems.</p><p><strong>Method: </strong>Scoping review of the medical informatics and information systems literature.</p><p><strong>Results: </strong>A theoretical framework of end-user support is presented. It includes the following facets: support source, location of support, support activities, and perceived characteristics of support and support personnel.</p><p><strong>Conclusion: </strong>The proposed framework may be a useful tool for describing and characterising enduser support for HIT. it may also be used by decision makers and implementation leaders for planning purposes.</p>","PeriodicalId":30591,"journal":{"name":"Informatics in Primary Care","volume":"19 3","pages":"169-72"},"PeriodicalIF":0.0000,"publicationDate":"2011-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"15","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Informatics in Primary Care","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.14236/jhi.v19i3.810","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 15
Abstract
Background: Support is often considered an important factor for successful implementation and realising the benefits of health information technology (HIT); however, there is a dearth of research on support and theoretical frameworks to characterise it.
Objective: To develop and present a comprehensive, holistic, framework for characterising enduser support that can be applied to various settings and types of information systems.
Method: Scoping review of the medical informatics and information systems literature.
Results: A theoretical framework of end-user support is presented. It includes the following facets: support source, location of support, support activities, and perceived characteristics of support and support personnel.
Conclusion: The proposed framework may be a useful tool for describing and characterising enduser support for HIT. it may also be used by decision makers and implementation leaders for planning purposes.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
