SPQ (Self Promoter Questionnaire) or Spec (Self Promotion Evaluator Collector).

Abstract

Healing hospitals have evolved into business companies (institutions). Therefore, the need arises to evaluate the care rendered not only for the sake of adequacy of healing among patients but also for the sake of self-promotions to ensure returning customers. This letter brings forth our post-hoc objective method that can be an answer and/or replacement to pre-hoc subjective scoring of services by Net Promoter Score® or The National Health Service Friends and Family Test. Both the abovementioned scores work on the flawed avenue based on the satisfaction perceived immediate post-care/service by consumers (employees or patients). The reason for this flaw is that these scores do NOT look into whether the scored satisfactions and consequent presumptions actually shape into direct reality for the evaluated institutions. Herein our SPQ: Self Promoter Questionnaire or SPEC: Self Promotion Evaluator Collector comes in handy. This yet to be validated objective assessment of institutions definitely looks encouraging.