Engaging Leadership for Transformation.

Abstract

This paper describes Tan Tock Seng Hospital's (TTSH) Journey in delivering value to both staff and patients, anchored on an Engaging Leadership framework. As the healthcare landscape becomes increasingly complex and TTSH continues o strive for organizational excellence, we focused on organizational health in tandem - delivering value to our staff so that they can deliver value to our patients. We built an Engaging Leadership Framework anchored on staff and patient values. Leadership builds both human capital and social capital in people through engagement. Better care begins with better people. People are best engaged and equipped to do their jobs well, learning each day to do their jobs better and innovating to do their jobs differently. The leader's role evolves from a management perspective to a leadership perspective, from control to engagement and from hierarchy to collectively. We envision to build leaders at all levels, through the concept of "Collective Leadership", built on engagement.