A Comparative Study of the Registry System effect on Patients Satisfaction Rate in Two Emergency Department Settings.

Bulletin of emergency and trauma Pub Date : 2021-07-01 DOI:10.30476/BEAT.2021.84704.1076

Orhan Delice, Samad Shams Vahdati, Senol Arslan, Alireza Alireza, Hossein Hosseinifar, Faride Houshmand, Solomon Habtemariam, Aysa Rezabakhsh

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Abstract

Objective: To assess the patient's satisfaction rate during two distinct registry procedures in the emergency department.

Methods: A cross-sectional study was conducted in educational hospitals with a high volume of patient's admission in Tabriz-Iran and Erzurum-Turkey. In this study, we used a Press Ganey questionnaire as a data collection tool that was filled out with patients or their companions before discharging or referred to other areas (wards). Finally, data were analyzed by using SPSS software version 16.

Results: The included patients were from three-admission time courses includes morning, evening, and night shifts. The present study results indicated that the total satisfaction score was two scores higher than the classic one (p<0.001) in the model registry system. Furthermore, the findings of the current study interestingly showed a correlation between satisfaction rate and education level as well as patient's location. Thus, patients with moderate education levels had a higher satisfaction rate in urban regions when compared with rural regions and higher/lower education levels (p=0.03).

Conclusion: Patients' satisfaction rate with multiple variables can be improved by designing an appropriate registry procedure.

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注册制度对两种急诊科患者满意度影响的比较研究。

目的:评价急诊科两种不同登记程序的患者满意度。方法:在大不里士-伊朗和埃尔祖鲁姆-土耳其的教育医院进行了一项横断面研究。在本研究中，我们使用Press Ganey问卷作为数据收集工具，在患者出院或转到其他区域(病房)之前，由患者或其同伴填写问卷。最后，采用SPSS 16版软件对数据进行分析。结果:纳入的患者来自三个住院时间课程，包括早上，晚上和夜班。本研究结果显示，总满意度比经典满意度高2分(pp=0.03)。结论:设计合理的注册程序可提高患者对多个变量的满意度。

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来源期刊

Bulletin of emergency and trauma

自引率

0.00%

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审稿时长

12 weeks

期刊介绍： BEAT: Bulletin of Emergency And Trauma is an international, peer-reviewed, quarterly journal coping with original research contributing to the field of emergency medicine and trauma. BEAT is the official journal of the Trauma Research Center (TRC) of Shiraz University of Medical Sciences (SUMS), Hungarian Trauma Society (HTS) and Lusitanian Association for Trauma and Emergency Surgery (ALTEC/LATES) aiming to be a publication of international repute that serves as a medium for dissemination and exchange of scientific knowledge in the emergency medicine and trauma. The aim of BEAT is to publish original research focusing on practicing and training of emergency medicine and trauma to publish peer-reviewed articles of current international interest in the form of original articles, brief communications, reviews, case reports, clinical images, and letters.