Business Cards as a Mechanism to Encourage Patient Feedback About Trainees.

IF 1.6 Q3 HEALTH CARE SCIENCES & SERVICES Journal of Patient-Centered Research and Reviews Pub Date : 2021-07-19 eCollection Date: 2021-01-01 DOI:10.17294/2330-0698.1802
Marc Atzenhoefer, Jodie Ruffin, David Parewski, Nicole Deklotz, M Fuad Jan, Ana Cristina Perez Moreno, Suhail Q Allaqaband
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引用次数: 2

Abstract

This project sought to evaluate if business card distribution improved the utility of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys by serving as a feedback mechanism for trainees. Between fall 2018 and spring 2019, patient encounters for 6 cardiovascular disease fellows were tracked over two 60-day periods. Six weeks were allowed for HCAHPS surveys to be returned. Business cards were subsequently deployed and encounters similarly tracked. During the control-group monitoring period, 721 patient encounters were logged and 80 (11.1%) surveys were returned. Qualitative feedback, in the form of free-response comments, was provided in 41 (51.3%) surveys. Business cards were then deployed and encounters similarly tracked. During the business card period, 508 patient encounters occurred and 97 (19.1%) surveys were returned. Qualitative feedback was provided in 52 (53.6%) surveys. No fellow-specific feedback was returned in either group. Business card use by trainees was associated with an improved rate of survey return, from 11.1% to 19.1%, but no effect on feedback to fellows or patient satisfaction scores was found. HCAHPS surveys were not useful in providing trainees with feedback. Immediate verbal feedback from patients via ancillary staff was observed. A method of relaying communication from patients to ancillary staff and medical education programs is needed.

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名片作为一种机制来鼓励病人对学员的反馈。
本项目旨在评估名片的发放是否作为培训生的反馈机制,提高了医院消费者对医疗保健提供者和系统的评估(HCAHPS)调查的效用。在2018年秋季至2019年春季期间,对6名心血管疾病研究员的患者遭遇进行了为期60天的跟踪研究。HCAHPS调查的返回时间为6周。随后,他们部署了名片,并对遭遇进行了类似的追踪。在对照组监测期间,记录了721例患者就诊,并返回了80份(11.1%)调查。在41项(51.3%)调查中,以自由回应评论的形式提供了定性反馈。然后使用名片,并以类似的方式跟踪会面情况。在名片使用期间,共接待508名患者,并返回97份(19.1%)问卷。有52项(53.6%)调查提供了定性反馈。两组都没有收到针对同伴的反馈。受培训者使用名片与调查回报率的提高有关,从11.1%提高到19.1%,但对同事的反馈或患者满意度得分没有影响。HCAHPS调查在向学员提供反馈方面没有作用。通过辅助人员观察到患者的即时口头反馈。需要一种将患者的信息传递给辅助人员和医学教育项目的方法。
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来源期刊
Journal of Patient-Centered Research and Reviews
Journal of Patient-Centered Research and Reviews HEALTH CARE SCIENCES & SERVICES-
自引率
5.90%
发文量
35
审稿时长
20 weeks
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