EVALUATION OF A TELEHEALTH APPLICATION (SEHHA) USED DURING THE COVID-19 PANDEMIC IN SAUDI ARABIA: PROVIDER EXPERIENCE AND SATISFACTION.

Q3 Medicine Perspectives in health information management / AHIMA, American Health Information Management Association Pub Date : 2021-10-01 eCollection Date: 2021-01-01

Mohanad M Alsaleh, Valerie J M Watzlaf, Dilhari R DeAlmeida, Andi Saptono

{"title":"EVALUATION OF A TELEHEALTH APPLICATION (SEHHA) USED DURING THE COVID-19 PANDEMIC IN SAUDI ARABIA: PROVIDER EXPERIENCE AND SATISFACTION.","authors":"Mohanad M Alsaleh, Valerie J M Watzlaf, Dilhari R DeAlmeida, Andi Saptono","doi":"","DOIUrl":null,"url":null,"abstract":"Introduction: COVID-19 has drastically transformed healthcare delivery and forced many to utilize telehealth. This study aimed to comprehensively evaluate the telehealth service \"Sehha\" used during COVID-19 in Saudi Arabia and assess the provider experience and satisfaction with Sehha.Methods: A questionnaire was distributed by the Ministry of Health (MoH) to 362 physicians using Sehha. The questionnaire items were adapted from previous studies and then tested for content validity and reliability (α = 0.88).Results: The findings showed that most of the physicians improved their experience in telehealth because of COVID-19. The majority of the physicians (67.6 percent) reported being satisfied with Sehha. However, the most commonly perceived challenge by the physicians was difficulty in providing accurate medical assessments.Conclusion: COVID-19 has remarkably uncovered numerous benefits of telehealth. Therefore, telehealth should remain a permanent model of healthcare delivery with consideration of further telehealth development initiatives.","PeriodicalId":40052,"journal":{"name":"Perspectives in health information management / AHIMA, American Health Information Management Association","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8649707/pdf/phim0018-0001b.pdf","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Perspectives in health information management / AHIMA, American Health Information Management Association","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2021/1/1 0:00:00","PubModel":"eCollection","JCR":"Q3","JCRName":"Medicine","Score":null,"Total":0}

引用次数: 0

Abstract

Introduction: COVID-19 has drastically transformed healthcare delivery and forced many to utilize telehealth. This study aimed to comprehensively evaluate the telehealth service "Sehha" used during COVID-19 in Saudi Arabia and assess the provider experience and satisfaction with Sehha.

Methods: A questionnaire was distributed by the Ministry of Health (MoH) to 362 physicians using Sehha. The questionnaire items were adapted from previous studies and then tested for content validity and reliability (α = 0.88).

Results: The findings showed that most of the physicians improved their experience in telehealth because of COVID-19. The majority of the physicians (67.6 percent) reported being satisfied with Sehha. However, the most commonly perceived challenge by the physicians was difficulty in providing accurate medical assessments.

Conclusion: COVID-19 has remarkably uncovered numerous benefits of telehealth. Therefore, telehealth should remain a permanent model of healthcare delivery with consideration of further telehealth development initiatives.

Abstract Image

微信好友朋友圈 QQ好友复制链接

本刊更多论文

对沙特阿拉伯2019冠状病毒病大流行期间使用的远程医疗应用程序(sehha)的评估:提供者经验和满意度。

导言:COVID-19彻底改变了医疗保健服务，并迫使许多人使用远程医疗。本研究旨在全面评估沙特阿拉伯在COVID-19期间使用的远程医疗服务“Sehha”，并评估提供者对Sehha的体验和满意度。方法:由卫生部向362名使用Sehha的医生发放问卷。问卷内容改编自前人研究，经内容效度和信度检验(α = 0.88)。结果:调查结果显示，大多数医生因新冠肺炎疫情而提高了远程医疗体验。大多数医生(67.6%)对Sehha表示满意。然而，医生最常见的挑战是难以提供准确的医疗评估。结论:2019冠状病毒病揭示了远程医疗的诸多好处。因此，在考虑进一步的远程保健发展举措的同时，远程保健应继续作为一种永久性的保健服务模式。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

Perspectives in health information management / AHIMA, American Health Information Management Association Medicine-Medicine (all)

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： Perspectives in Health Information Management is a scholarly, peer-reviewed research journal whose mission is to advance health information management practice and to encourage interdisciplinary collaboration between HIM professionals and others in disciplines supporting the advancement of the management of health information. The primary focus is to promote the linkage of practice, education, and research and to provide contributions to the understanding or improvement of health information management processes and outcomes.