{"title":"COVID-19 Pandemic: Identifying Key Issues Using Social Media and Natural Language Processing.","authors":"Oladapo Oyebode, Chinenye Ndulue, Dinesh Mulchandani, Banuchitra Suruliraj, Ashfaq Adib, Fidelia Anulika Orji, Evangelos Milios, Stan Matwin, Rita Orji","doi":"10.1007/s41666-021-00111-w","DOIUrl":null,"url":null,"abstract":"<p><p>The COVID-19 pandemic has affected people's lives in many ways. Social media data can reveal public perceptions and experience with respect to the pandemic, and also reveal factors that hamper or support efforts to curb global spread of the disease. In this paper, we analyzed COVID-19-related comments collected from six social media platforms using natural language processing (NLP) techniques. We identified relevant opinionated keyphrases and their respective sentiment polarity (negative or positive) from over 1 million randomly selected comments, and then categorized them into broader themes using thematic analysis. Our results uncover 34 negative themes out of which 17 are economic, socio-political, educational, and political issues. Twenty (20) positive themes were also identified. We discuss the negative issues and suggest interventions to tackle them based on the positive themes and research evidence.</p>","PeriodicalId":36444,"journal":{"name":"Journal of Healthcare Informatics Research","volume":null,"pages":null},"PeriodicalIF":5.9000,"publicationDate":"2022-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8853170/pdf/","citationCount":"16","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Healthcare Informatics Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/s41666-021-00111-w","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2022/6/1 0:00:00","PubModel":"eCollection","JCR":"Q1","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 16
Abstract
The COVID-19 pandemic has affected people's lives in many ways. Social media data can reveal public perceptions and experience with respect to the pandemic, and also reveal factors that hamper or support efforts to curb global spread of the disease. In this paper, we analyzed COVID-19-related comments collected from six social media platforms using natural language processing (NLP) techniques. We identified relevant opinionated keyphrases and their respective sentiment polarity (negative or positive) from over 1 million randomly selected comments, and then categorized them into broader themes using thematic analysis. Our results uncover 34 negative themes out of which 17 are economic, socio-political, educational, and political issues. Twenty (20) positive themes were also identified. We discuss the negative issues and suggest interventions to tackle them based on the positive themes and research evidence.
期刊介绍：
Journal of Healthcare Informatics Research serves as a publication venue for the innovative technical contributions highlighting analytics, systems, and human factors research in healthcare informatics.Journal of Healthcare Informatics Research is concerned with the application of computer science principles, information science principles, information technology, and communication technology to address problems in healthcare, and everyday wellness. Journal of Healthcare Informatics Research highlights the most cutting-edge technical contributions in computing-oriented healthcare informatics. The journal covers three major tracks: (1) analytics—focuses on data analytics, knowledge discovery, predictive modeling; (2) systems—focuses on building healthcare informatics systems (e.g., architecture, framework, design, engineering, and application); (3) human factors—focuses on understanding users or context, interface design, health behavior, and user studies of healthcare informatics applications. Topics include but are not limited to: · healthcare software architecture, framework, design, and engineering;· electronic health records· medical data mining· predictive modeling· medical information retrieval· medical natural language processing· healthcare information systems· smart health and connected health· social media analytics· mobile healthcare· medical signal processing· human factors in healthcare· usability studies in healthcare· user-interface design for medical devices and healthcare software· health service delivery· health games· security and privacy in healthcare· medical recommender system· healthcare workflow management· disease profiling and personalized treatment· visualization of medical data· intelligent medical devices and sensors· RFID solutions for healthcare· healthcare decision analytics and support systems· epidemiological surveillance systems and intervention modeling· consumer and clinician health information needs, seeking, sharing, and use· semantic Web, linked data, and ontology· collaboration technologies for healthcare· assistive and adaptive ubiquitous computing technologies· statistics and quality of medical data· healthcare delivery in developing countries· health systems modeling and simulation· computer-aided diagnosis
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