Development and Psychometric Evaluation of the Youth and Caregiver Service Satisfaction Scale

IF 2.7 3区医学 Q3 HEALTH POLICY & SERVICES Administration and Policy in Mental Health and Mental Health Services Research Pub Date : 2012-03-11 DOI:10.1007/s10488-012-0407-y

M. Michele Athay, Leonard Bickman

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引用次数: 35

Abstract

There is widespread need for the inclusion of service satisfaction measures in mental health services evaluation. The current paper introduces the Service Satisfaction Scale (SSS), a practical and freely available measure of global youth and adult caregiver service satisfaction. The development process, as well as results from a comprehensive psychometric evaluation in a large sample of clinically referred youth (N = 490) receiving home-based care, and their caregivers (N = 383), are presented. Multiple models for psychometric analyses were used including classical test theory, item response theory, and confirmatory factor analysis. As expected, SSS total scores were negatively skewed but the measure displayed otherwise adequate scale characteristics for both the youth and caregiver versions. Thus, the SSS is a brief and psychometrically sound instrument for measuring global satisfaction in home-based mental health service settings. It has several advantages compared to existing measures including brevity, parallel youth and caregiver forms, availability at no cost, and its development on a large sample of youth and caregivers with rigorous psychometric methodology.

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青少年和护理人员服务满意度量表的编制及心理测量评价

人们普遍需要在心理健康服务评估中纳入服务满意度指标。本文介绍了服务满意度量表（SSS），这是一种实用且免费的全球青年和成人护理人员服务满意度测量方法。本文介绍了接受家庭护理的临床转诊青年（N=490）及其护理人员（N=383）的发展过程以及综合心理测量评估结果。使用了多种心理测量分析模型，包括经典测试理论、项目反应理论和验证性因素分析。正如预期的那样，SSS总分呈负偏态，但该指标在青年和护理者版本中都显示出足够的量表特征。因此，SSS是一种在家庭心理健康服务环境中测量全球满意度的简短且心理测量良好的工具。与现有措施相比，它有几个优势，包括简洁、平行的青年和护理人员表格、免费提供，以及它在大量青年和护理者样本上采用严格的心理测量方法进行开发。

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来源期刊

Administration and Policy in Mental Health and Mental Health Services Research Multiple-

CiteScore

5.20

自引率

7.70%

发文量

期刊介绍： The aim of Administration and Policy in Mental Health and Mental Health Services is to improve mental health services through research. This journal primarily publishes peer-reviewed, original empirical research articles. The journal also welcomes systematic reviews. Please contact the editor if you have suggestions for special issues or sections focusing on important contemporary issues. The journal usually does not publish articles on drug or alcohol addiction unless it focuses on persons who are dually diagnosed. Manuscripts on children and adults are equally welcome. Topics for articles may include, but need not be limited to, effectiveness of services, measure development, economics of mental health services, managed mental health care, implementation of services, staffing, leadership, organizational relations and policy, and the like. Please review previously published articles for fit with our journal before submitting your manuscript.