Healthcare quality expert Quint Studer finds the road to organizational success follows the path of employees, physicians, and patients.

Abstract

When Quint Studer was president of Baptist Hospital, Inc., in Pensacola, FL, he oversaw a metamorphosis in which the organization's patient and employee satisfaction levels rose to some of the highest rankings in the nation. Now, as head of his own company and author of a new book, he's telling other hospitals and healthcare systems how they can "hardwire excellence" and be the quality organizations they want to be.