Kenneth T. Rocker, Stephanie Kelly, J. Cullinane, S. Croucher, Kirsty Anderson
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引用次数: 3
Abstract
ABSTRACT The COVID-19 pandemic brought about significant changes in how people communicate with, and participate in, organizations. This study used structurational divergence to explore the extent to which, during the time of COVID-19, organizational members experienced communication tensions between superiors and subordinates. This study of 956 participants’ experiences suggests that, during a time of upheaval when there is less opportunity for face-to-face communication, supervisors must be cognizant of their use of computer-mediated immediate behaviors. If they do this well, they can ameliorate subordinates’ experiences of structural divergence and reduced efficacy of organizations.
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