{"title":"Perceived Quality of Hospital Services from the Perspective of Doctors and Patients: An Integrative Model","authors":"M. Guedes, C. Araujo","doi":"10.1080/10978526.2020.1798245","DOIUrl":null,"url":null,"abstract":"Abstract The objective of the article is to develop a conceptual model that jointly examines the perception of doctors and patients regarding the quality of services provided by public and private hospitals in Rio de Janeiro. We interviewed 61 doctors and 40 inpatients; the results indicated that the gap in the perceived quality of health services, according to the perception of doctors and patients, is a function of failures in the institution’s infrastructure, in the relationship between doctors and patients, and in the access to services. Such gaps may impair the outcome of care delivered to patients.","PeriodicalId":35384,"journal":{"name":"Latin American Business Review","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2020-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10978526.2020.1798245","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Latin American Business Review","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10978526.2020.1798245","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 1
Abstract
Abstract The objective of the article is to develop a conceptual model that jointly examines the perception of doctors and patients regarding the quality of services provided by public and private hospitals in Rio de Janeiro. We interviewed 61 doctors and 40 inpatients; the results indicated that the gap in the perceived quality of health services, according to the perception of doctors and patients, is a function of failures in the institution’s infrastructure, in the relationship between doctors and patients, and in the access to services. Such gaps may impair the outcome of care delivered to patients.
期刊介绍：
Latin American Business Review is a quarterly, refereed journal which facilitates the exchange of information and new ideas between academics, business practitioners, public policymakers, and those in the international development community. Special features of the journal will keep you current on various teaching, research, and information sources. These activities all focus on the business and economic environment of the diverse and dynamic countries of the Americas.
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