The Usefulness of Offering 24/7 Online Support Within a Wider Mix of Professional Services for People With Intellectual and Developmental Disabilities Living Independently: A Qualitative, Multiple Case Study

M. Zaagsma, K. Volkers, M. Koning, G. Hove, A. Schippers
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引用次数: 8

Abstract

Service organizations for people with intellectual and developmental disabilities (IDD) increasingly use telecare applications to improve their services. This study explored the usefulness of offering the 24/7 online support service DigiContact within a broader mix of professional services for people with IDD living independently. We employed a qualitative multiple case study, in which the cases of nine online support users were reconstructed through semistructured interviews with both support users and their case workers. Thematic analysis showed that online support was used as an addition to regular onsite support to enable a more tailor-made delivery of professional supports. Online support can be valuable for its users by increasing the accessibility of professional support and creating opportunities for more self-direction in support.
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在更广泛的专业服务中为独立生活的智力和发育障碍人士提供24/7在线支持的有用性:一项定性的多案例研究
为智力和发育障碍者服务的组织越来越多地使用远程护理应用程序来改善他们的服务。这项研究探讨了在为独立生活的IDD患者提供更广泛的专业服务组合中提供全天候在线支持服务DigiContact的有用性。我们采用了一项定性的多案例研究,通过对支持用户及其案例工作者的半结构化访谈,重建了9名在线支持用户的案例。专题分析表明,除了常规现场支持外,还使用了在线支持,以实现更量身定制的专业支持。在线支持对用户来说是有价值的,因为它增加了专业支持的可及性,并创造了更多自我指导的支持机会。
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