Leveraging an Experience-Based Codesign Approach to Improve the Inpatient Food Service Experience.

Global journal on quality and safety in healthcare Pub Date : 2023-08-24 eCollection Date: 2023-08-01 DOI:10.36401/JQSH-23-2
Muhammad Hasan Abid, Nada Al Shehri, Shaikh Muhammad Saif Ud Din, Jamal Al Nofeye
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Abstract

Introduction: Hospital food service is a key patient experience domain in an inpatient setting, which also plays an important role in responding to clinical and nutritional needs by providing food that is acceptable to patients. To achieve the strategic objective of a "distinguished patient experience," a Food Service Patient Experience Improvement Project was implemented at Al Hada Armed Forces Hospital during the second quarter of 2021 (Q2-2021) to improve the patient experience of meals at inpatient units.

Methods: A quasi-experimental study design was used to assess the improvements in the inpatient meal experience by implementing an experience-based codesign approach. Improvements in the inpatient setting patient experience survey (Press Ganey) meals domain were measured. SQUIRE 2.0 guidelines were used to report this quality improvement project.

Results: A significant improvement was observed in the inpatient meals patient experience mean score before (Q1-2021, 68.75) versus after (Q3-2021, 81.93) the implementation of the Food Service Patient Experience Improvement Project.

Conclusion: Food services are an important element in the patient recovery process and experience. The experience-based codesign is an effective coproduction approach to improve the patient experience and promote patient-centered care.

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利用基于体验的协同设计方法改善住院患者的餐饮服务体验
医院餐饮服务是住院患者体验的关键领域,通过提供患者可接受的食物,在响应临床和营养需求方面也起着重要作用。为了实现“卓越患者体验”的战略目标,2021年第二季度(第二季度至2021年)在Al Hada武装部队医院实施了食品服务患者体验改善项目,以改善住院病房的患者用餐体验。采用准实验研究设计,通过实施基于体验的共同设计方法来评估住院患者用餐体验的改善。改善住院病人设置病人体验调查(Press Ganey)膳食领域进行了测量。使用SQUIRE 2.0指南来报告此质量改进项目。实施食品服务患者体验改善项目前(Q1-2021年,68.75)与实施后(Q1-2021年,81.93)相比,住院患者用餐患者体验平均得分有显著改善。食品服务是病人康复过程和体验的重要组成部分。基于体验的协同设计是一种有效的协同生产方法,可以改善患者体验,促进以患者为中心的护理。
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