{"title":"It Governance in News Company Using Cobit 5 Frameworks","authors":"A. Prawoto","doi":"10.24167/SISFORMA.V6I1.1927","DOIUrl":null,"url":null,"abstract":"The object of this research is PT KMN which is one of the largest media companies in Indonesia that focuses on reporting or providing the latest information on a national scale. The problem that occurs in this company is the difficulty of grouping complaints to the helpdesk and supporting divisions through the application and the success rate in returning data that does not reach 50% which makes all data that is backed up and carried out regularly becomes useless. The author conducted an audit on the Microsoft System Center 2012 R2 application to find out whether it was in accordance with business process procedures, data accuracy, and problem management. The author analyzes and chooses to use the COBIT 5 Framework in this study. The research methods carried out are interviews and direct observation in the part of the company concerned. The chosen domain is Deliver, Service and Support (DSS) which focuses on the IT process DSS01 had an average value of 2.6 and DSS02 had an average value of 2.43.","PeriodicalId":30939,"journal":{"name":"SISFORMA","volume":"1 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2019-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"SISFORMA","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.24167/SISFORMA.V6I1.1927","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The object of this research is PT KMN which is one of the largest media companies in Indonesia that focuses on reporting or providing the latest information on a national scale. The problem that occurs in this company is the difficulty of grouping complaints to the helpdesk and supporting divisions through the application and the success rate in returning data that does not reach 50% which makes all data that is backed up and carried out regularly becomes useless. The author conducted an audit on the Microsoft System Center 2012 R2 application to find out whether it was in accordance with business process procedures, data accuracy, and problem management. The author analyzes and chooses to use the COBIT 5 Framework in this study. The research methods carried out are interviews and direct observation in the part of the company concerned. The chosen domain is Deliver, Service and Support (DSS) which focuses on the IT process DSS01 had an average value of 2.6 and DSS02 had an average value of 2.43.
这项研究的对象是PT KMN，它是印度尼西亚最大的媒体公司之一，专注于在全国范围内报道或提供最新信息。该公司存在的问题是，很难通过应用程序将投诉分组到服务台和支持部门，并且返回数据的成功率没有达到50%，这使得所有定期备份和执行的数据都变得毫无用处。作者对Microsoft System Center 2012 R2应用程序进行了审计，以了解它是否符合业务流程程序、数据准确性和问题管理。作者分析并选择在本研究中使用COBIT 5框架。所进行的研究方法是在相关公司进行访谈和直接观察。选择的领域是交付、服务和支持（DSS），它专注于IT流程DSS01的平均值为2.6，DSS02的平均值是2.43。
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