To be or not to be digital? A bibliometric analysis of adoption of eHealth services

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-07-12 DOI:10.1108/tqm-02-2023-0065
Nicola Cobelli, Emanuele Blasioli
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Abstract

PurposeThe purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis on the field of digitalization in healthcare management. Furthermore, this study aims to provide an overview of the existing resources in healthcare management and education and other developing interdisciplinary fields.Design/methodology/approachThis work uses bibliometric analysis to conduct a comprehensive review to map the use of the unified theory of acceptance and use of technology (UTAUT) and the unified theory of acceptance and use of technology 2 (UTAUT2) research models in healthcare academic studies. Bibliometric studies are considered an important tool to evaluate research studies and to gain a comprehensive view of the state of the art.FindingsAlthough UTAUT dates to 2003, our bibliometric analysis reveals that only since 2016 has the model, together with UTAUT2 (2012), had relevant application in the literature. Nonetheless, studies have shown that UTAUT and UTAUT2 are particularly suitable for understanding the reasons that underlie the adoption and non-adoption choices of eHealth services. Further, this study highlights the lack of a multidisciplinary approach in the implementation of eHealth services. Equally significant is the fact that many studies have focused on the acceptance and the adoption of eHealth services by end users, whereas very few have focused on the level of acceptance of healthcare professionals.Originality/valueTo the best of the authors’ knowledge, this is the first study to conduct a bibliometric analysis of technology acceptance and adoption by using advanced tools that were conceived specifically for this purpose. In addition, the examination was not limited to a certain era and aimed to give a worldwide overview of eHealth service acceptance and adoption.
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数字化还是不数字化?电子医疗服务采用的文献计量学分析
目的本研究的目的是引入新的工具,以发展更精确和集中的文献计量分析领域的数字化医疗管理。此外,本研究旨在概述现有资源在医疗保健管理和教育和其他发展中的跨学科领域。设计/方法/方法本工作使用文献计量学分析进行全面回顾,以绘制医疗学术研究中接受和使用技术统一理论(UTAUT)和接受和使用技术统一理论2 (UTAUT2)研究模型的使用情况。文献计量学研究被认为是评估研究成果和全面了解现状的重要工具。虽然UTAUT的历史可以追溯到2003年,但我们的文献计量分析显示,直到2016年,该模型以及UTAUT2(2012)才在文献中得到相关应用。尽管如此,研究表明,UTAUT和UTAUT2特别适合于了解采用和不采用电子保健服务的原因。此外,本研究强调了在实施电子医疗服务方面缺乏多学科方法。同样重要的是,许多研究都侧重于最终用户对电子医疗服务的接受和采用,而很少有研究关注医疗保健专业人员的接受程度。原创性/价值据作者所知,这是第一个通过使用专门为此目的设计的先进工具对技术接受和采用进行文献计量分析的研究。此外,检查不限于某个时代,旨在对电子卫生服务的接受和采用进行全球概述。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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