Towards digitalisation of quality management: conceptual framework and case study of auto-component manufacturer

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-01-02 DOI:10.1108/tqm-09-2022-0289
A. Prashar
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Abstract

PurposeIndustry 4.0-driven digitalisation is said to offer a way to redesign traditional compliance-oriented quality management (QM) models. However, despite a rising academic and practitioner interest, it is still unclear how companies transform their current QM models to meet the real-time needs of the new manufacturing paradigm. The purpose of this study is to explore practices for the digitalisation of QM and to uncover the digitalisation journey.Design/methodology/approachAn exploratory research approach of an embedded case study of a multinational auto-component manufacturer was adopted to achieve the research aim.FindingsA guiding framework called the “Quality 4.0 transition framework” was developed based on literature and expert knowledge. The framework is made up of three building blocks, i.e. the foundation of “as-is” digitalisation maturity assessment; pillars representing horizontally and vertically integrated QM processes, and roof signifying reinforcement of total quality management (TQM) principles at all levels.Originality/valueThe study provides empirical evidence of the case company's digitalisation journey to avert product recall due to field failure issues. The study contributes to theory and practice in many ways. First, the study uses empirical data from a real-world case to understand how digitalisation affects QM processes. Next, the guiding framework for the Quality 4.0 transition adds to the existing literature on the digitalisation of business processes.
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迈向质量管理数字化:汽车零部件制造商的概念框架和案例研究
目的工业4.0驱动的数字化据说提供了一种重新设计传统的以合规为导向的质量管理(QM)模型的方法。然而,尽管学术界和从业者的兴趣不断上升,但公司如何转变当前的QM模型以满足新制造模式的实时需求仍不清楚。本研究的目的是探索QM数字化的实践,并揭示数字化之旅。设计/方法论/方法采用一个跨国汽车零部件制造商嵌入式案例研究的探索性研究方法来实现研究目的。发现一个被称为“质量4.0过渡框架”的指导框架是基于文献和专家知识开发的。该框架由三个组成部分组成,即“按现状”数字化成熟度评估的基础;代表横向和纵向一体化质量管理过程的支柱,以及代表在各个层面加强全面质量管理(TQM)原则的屋顶。独创性/价值该研究提供了案例公司数字化之旅的经验证据,以避免因现场故障问题而导致的产品召回。这项研究在许多方面有助于理论和实践。首先,该研究使用真实世界案例中的经验数据来了解数字化如何影响QM流程。接下来,质量4.0转型的指导框架增加了有关业务流程数字化的现有文献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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