Before You Send That: Comparing the Outcomes of Face-to-Face and Cyber Incivility

Abstract

The increasing use of information and communication technologies has allowed for a new type incivility known as cyber incivility. This study compared the correlations of face-to-face and cyber incivility with job satisfaction, burnout, and turnover intentions. Data were collected from 231 participants who completed an online survey asking about the aforementioned work outcomes and face-to-face and cyber incivility. Results indicated that face-to-face and cyber incivility were both significantly correlated with each of the work outcomes, consistent with previous research. Contrary to the hypotheses, Fisher’s r-to-z transformations showed that face-to-face incivility was more strongly correlated with job satisfaction, burnout, and turnover intentions than cyber incivility. Taken together, these results suggest that organizations should focus on interventions to reduce both face-to-face and cyber incivility.