I Am Talking but Are You Listening? The Effects of Challenge and Hindrance Stressors on Effective Communication

IF 2.2 4区心理学 Q2 PSYCHOLOGY, APPLIED Human Performance Pub Date : 2020-02-03 DOI:10.1080/08959285.2020.1724111

Eryue Teng, Li Zhang, Ming Lou

引用次数: 8

Abstract

ABSTRACT Drawing upon the job demands-resources (JD-R) model, we examined the effects of challenge and hindrance stressors on effective communication and the jointly moderating effects of supervisor communication and employee’s active listening. Results from a sample of 238 employees and their 50 supervisors indicated that challenge stressors were positively related to effective communication and this positive effect was amplified by supervisor communication. Moreover, hindrance stressors were negatively related to effective communication, and this negative effect was buffered by supervisor communication. More importantly, the buffering effect of supervisor communication was amplified when employees’ active listening was high. Theoretical and practical implications were discussed.

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我在说话，但你在听吗？挑战和阻碍压力对有效沟通的影响

摘要基于工作需求-资源（JD-R）模型，我们考察了挑战和阻碍压力源对有效沟通的影响，以及主管沟通和员工积极倾听的共同调节作用。对238名员工及其50名主管的抽样结果表明，挑战性压力源与有效沟通呈正相关，而这种积极影响通过主管沟通得到了放大。此外，阻碍性压力源与有效沟通呈负相关，这种负面影响通过主管沟通得到缓冲。更重要的是，当员工的积极倾听程度较高时，主管沟通的缓冲作用得到了放大。讨论了理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Performance PSYCHOLOGY, APPLIED-

CiteScore

4.30

自引率

0.00%

发文量

期刊介绍： Human Performance publishes research investigating the nature and role of performance in the workplace and in organizational settings and offers a rich variety of information going beyond the study of traditional job behavior. Dedicated to presenting original research, theory, and measurement methods, the journal investigates individual, team, and firm level performance factors that influence work and organizational effectiveness. Human Performance is a respected forum for behavioral scientists interested in variables that motivate and promote high-level human performance, particularly in organizational and occupational settings. The journal seeks to identify and stimulate relevant research, communication, and theory concerning human capabilities and effectiveness. It serves as a valuable intellectual link between such disciplines as industrial-organizational psychology, individual differences, work physiology, organizational behavior, human resource management, and human factors.