{"title":"A Model for Tour Guide Performance","authors":"Nour Salah Al-Okaily","doi":"10.1080/15256480.2021.1905584","DOIUrl":null,"url":null,"abstract":"ABSTRACT Tourism literature currently lacks a cohesive framework for tour guide performance. Using qualitative interviews gleaned from Jordanian tour guides, this study introduces an integrative model for tour guide performance that expands upon the current literature in job performance. By focusing on three areas: task, citizenship, and counterproductive performance, a variety of tour-guide specific behaviors were identified and categorized thematically under these patterned types of work performance. This study advances the academic understanding of the field and provides future directions for systematic tourism research. Practical implications for enhancing tour guides’ professionalism are also provided.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"1077 - 1101"},"PeriodicalIF":2.9000,"publicationDate":"2021-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2021.1905584","citationCount":"10","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality & Tourism Administration","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15256480.2021.1905584","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 10
Abstract
ABSTRACT Tourism literature currently lacks a cohesive framework for tour guide performance. Using qualitative interviews gleaned from Jordanian tour guides, this study introduces an integrative model for tour guide performance that expands upon the current literature in job performance. By focusing on three areas: task, citizenship, and counterproductive performance, a variety of tour-guide specific behaviors were identified and categorized thematically under these patterned types of work performance. This study advances the academic understanding of the field and provides future directions for systematic tourism research. Practical implications for enhancing tour guides’ professionalism are also provided.
期刊介绍：
The International Journal of Hospitality & Tourism Administration is an applied, internationally oriented hospitality and tourism management journal designed to help practitioners and researchers stay abreast of the latest developments in the field as well as facilitate the exchange of ideas. The journal addresses critical competency areas that will help practitioners be successful in this growing field now and into the future. An exciting and challenging international forum, the journal reflects current happenings and trends in the industry.
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