{"title":"Incivility and Dysfunction in the Library Workplace: A Five-Year Comparison","authors":"Jo Henry, Rebecca A. Croxton, Richard Moniz","doi":"10.1080/01930826.2022.2146440","DOIUrl":null,"url":null,"abstract":"Abstract The purpose of this study was to explore the internal library workplace incivility, conflict, and dysfunction which currently exist and identify five-year trends as compared to the results of the study conducted by Henry et al. (2018). Areas of bullying, cyber bullying, mobbing, cyberloafing, and emotional intelligence were explored in addition to the impact of COVID-19 on incivility. The data represents both quantitative and qualitative feedback from 643 library employees through a self-reporting survey distributed by the authors through listservs. Findings indicate since 2017 library workplace dysfunction, cyberloafing, and bullying behaviors have increased while mobbing and emotional intelligence have declined.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"42 - 68"},"PeriodicalIF":1.0000,"publicationDate":"2022-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Library Administration","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/01930826.2022.2146440","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 1
Abstract
Abstract The purpose of this study was to explore the internal library workplace incivility, conflict, and dysfunction which currently exist and identify five-year trends as compared to the results of the study conducted by Henry et al. (2018). Areas of bullying, cyber bullying, mobbing, cyberloafing, and emotional intelligence were explored in addition to the impact of COVID-19 on incivility. The data represents both quantitative and qualitative feedback from 643 library employees through a self-reporting survey distributed by the authors through listservs. Findings indicate since 2017 library workplace dysfunction, cyberloafing, and bullying behaviors have increased while mobbing and emotional intelligence have declined.
期刊介绍：
The Journal of Library Administration is the primary source of information on all aspects of the effective management of libraries. Stressing the practical, this valuable journal provides information that administrators need to efficiently and effectively manage their libraries. The journal seeks out the most modern advances being made in professional management and applies them to the library setting.
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