{"title":"Technical Issues: Creating a Troubleshooting System with Microsoft Outlook","authors":"David Leffler","doi":"10.1080/10875301.2023.2212263","DOIUrl":null,"url":null,"abstract":"Abstract As electronic resources routinely account for a sizable portion of library budgets, electronic resources librarians are under increasing pressure to ensure constant access to these resources. Therefore, developing troubleshooting skills and resources is critical for maintaining electronic access for patrons. This article emphasizes the significance of troubleshooting in electronic resources librarianship by highlighting articles on troubleshooting, the NASIG Core Competencies, and the subsequent need for troubleshooting systems that integrate with email. Therefore, this article details how to create an Outlook-Based Troubleshooting System to assist electronic resources librarians in efficiently resolving access issues.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internet Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10875301.2023.2212263","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 0
Abstract
Abstract As electronic resources routinely account for a sizable portion of library budgets, electronic resources librarians are under increasing pressure to ensure constant access to these resources. Therefore, developing troubleshooting skills and resources is critical for maintaining electronic access for patrons. This article emphasizes the significance of troubleshooting in electronic resources librarianship by highlighting articles on troubleshooting, the NASIG Core Competencies, and the subsequent need for troubleshooting systems that integrate with email. Therefore, this article details how to create an Outlook-Based Troubleshooting System to assist electronic resources librarians in efficiently resolving access issues.
期刊介绍：
Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
