The Requirements for Applying the Six Sigma Method to Develop the Management Performance of the Employees at the Palestinian Ministry of Youth and Sports

Abstract

This study aims to identify the requirements for applying the Six Sigma method to develop the management performance of the employees of the Palestinian Ministry of Youth and Sports based on enabling the concept and importance of developing management performance through the areas of Six Sigma: support of senior leadership, feedback and measurement, continuous improvement, processes and systems, and human resources using the descriptive approach. The research population consisted of 125 members of the officials working in the Palestinian Ministry of Youth and Sports, including managers, general managers, district managers, and heads of departments. The research sample consisted of 95 individuals from the Palestinian Ministry of Youth and Sports, and the researcher used the requirements for applying the Six Sigma method to develop the management performance of the workers at the Palestinian Ministry of Youth and Sports to collect data from its preparation and the appropriate statistical treatments. The author describes the obtained results that allow workers in the Ministry to move toward supporting senior leadership, feedback and measurement, continuous improvement, processes and systems, and human resources came at a medium level. Also, the author describes the obtained recommendations, working to improve the quality of the service provided by the Palestinian Ministry of Youth and Sports considering applying the Six Sigma method, assigning specialists to improve the quality of the service provided by the Ministry, developing a clear and defined strategy followed by services provided by the Ministry, holding periodic meetings and continuous training for the workers at sports federations and refining their skills to enhance service quality and improve their interaction with the visitors of the Ministry, and forming a human resource management unit at each federation, such that it can adopt all the requirements to apply the Six Sigma method.