A study on implementing QFD (quality function deployment) in the construction of a commercial business center

IF 3.1 Q2 CONSTRUCTION & BUILDING TECHNOLOGY Construction Innovation-England Pub Date : 2023-05-22 DOI:10.1108/ci-10-2022-0263
Sruthilaya Dara
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Abstract

Purpose This study aims to demonstrate how the process of quality function deployment (QFD) is used to identify the basic requirements of the customers in designing and executing the commercial business center. Design/methodology/approach This study was considered with the aim of determining the approach of QFD methodology used in the planning and designing of commercial business centers. The methodology used in the study is a customer-driven process that includes customer requirements in each and every aspect of the planning and designing of the project. The main focus of this study is to understand the requirements of the customers and to design and execute a commercial business project. Findings This study illustrates the quality requirements of the projects that benefit from the QFD process to obtain customer requirements for the planning and designing of commercial business centers. A case study is used to demonstrate the use of QFD process. This helps to explain the effective application of QFD in the planning and designing of business centers and similar constructions. Research limitations/implications The planning and designing of the commercial business center using the QFD process were challenging and hence it is limited to the design part. The strategic objectives are not taken into account while performing QFD in this case study and the risk of market research is lacking. House of quality (HOQ) can be too complicated at times; hence, the adaptability in the traditional QFD is lacking. Most of the work in the HOQ matrix is done through subjective evaluation. Therefore, this research is mostly useful for a single party responsible for all phases of the planning and designing of the project. Originality/value In the construction industry, the use of the QFD process for project performance analysis and application is restricted. As a result of the scarcity of studies on the planning and design of construction projects, this study on the planning and design of a construction project was inspired.
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在商业商务中心建设中实施QFD(质量功能展开)的研究
目的本研究旨在探讨在商业商务中心的设计与执行中,如何运用品质功能展开(QFD)的过程来辨识顾客的基本需求。设计/方法/方法本研究的目的是确定在商业商业中心的规划和设计中使用的QFD方法。研究中使用的方法是客户驱动的过程,包括项目规划和设计的每个方面的客户需求。本研究的主要重点是了解客户的需求,并设计和执行商业业务项目。本研究阐明了受益于QFD过程的项目的质量需求,以获得商业商业中心规划和设计的客户需求。案例研究用于演示QFD过程的使用。这有助于解释QFD在商业中心和类似建筑的规划设计中的有效应用。研究局限/启示使用QFD过程规划和设计商业商业中心是具有挑战性的,因此它仅限于设计部分。在本案例研究中,在执行QFD时没有考虑到战略目标,并且缺乏市场研究的风险。质量屋(HOQ)有时可能过于复杂;因此,传统的QFD缺乏适应性。HOQ矩阵中的大部分工作都是通过主观评价完成的。因此,这项研究主要是对负责项目规划和设计的所有阶段的单一方有用。独创性/价值在建筑行业,使用QFD过程进行项目绩效分析和应用是受到限制的。由于对建设项目规划设计的研究较少,本研究受到了对某建设项目规划设计的启发。
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来源期刊
Construction Innovation-England
Construction Innovation-England CONSTRUCTION & BUILDING TECHNOLOGY-
CiteScore
7.10
自引率
12.10%
发文量
71
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