Carlos Gastelum-Acosta, Jorge Limón-Romero, Y. Baez-López, Diego A. Tlapa, J. García-Alcaráz, Cesar Puente, Armando Perez-Sanchez
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引用次数: 0
Abstract
Purpose
This paper aims to identify the relationships among critical success factors (CSFs) for lean six sigma (LSS) implementation in higher education institutions (HEIs).
Design/methodology/approach
An extensive literature review was conducted to design the survey instrument, which the authors later administered in Mexican public HEIs to identify the existing relationships among the CSFs and their impact on the benefits obtained from implementing LSS projects. The data were empirically and statistically validated using exploratory and confirmatory factor analysis. Additionally, the authors applied the structural equation modeling (SEM) technique on SPSS Amos to validate the nine hypotheses supporting the research.
Findings
The results suggest that the success of LSS projects in HEIs is highly bound to a serious commitment from top management and several interrelated factors.
Research limitations/implications
The main limitations of the study are that the research is cross-sectional in nature and regional in focus. Namely, the data used to validate the structural model were gathered from a small representative subset of the study population – i.e. Mexican public HEIs – and at a specific point in time.
Practical implications
The results reported here represent a reference framework for HEIs worldwide that wish to continuously improve their processes through LSS improvement projects.
Originality/value
This study proposes a statistically validated model using the SEM technique that depicts the relationships among LSS CSFs in HEIs.
期刊介绍:
Launched in 2010, International Journal of Lean Six Sigma publishes original, empirical and review papers, case studies and theoretical frameworks or models related to Lean and Six Sigma methodologies. High quality submissions are sought from academics, researchers, practitioners and leading management consultants from around the world. Research, case studies and examples can be cited from manufacturing, service and public sectors. This includes manufacturing, health, financial services, local government, education, professional services, IT Services, transport, etc.