Influence of Empathy on the Elderly, Resilience and Person-centered Nursing on Nursing Service Quality of Nurses Working inIntegrated Nursing Care Service (INCS) Unit

Han'guk nonyonhak = Journal of Korea Gerontological Society Pub Date : 2023-08-31 DOI:10.31888/jkgs.2023.43.4.629

J. Yu, Ju Young Park

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Abstract

The purpose of study is a descriptive investigation study to identify the impact of empathy, resilience, and person-centered nursing on integrated nurse care service (INCS) unit nurses’ self-recognized nursing service quality. The subjects was analyzed using frequency, percentage, mean, standard deviation, Mann-Whitney U test, Kruskal-Wallis H test, Pearson correlation, and Hierarchical regression regression analysis with the SPSS/WIN 28.0 program. There were significant relationships between nursing service quality and empathy (r=.54, p<.001), resilience (r=.59, p<.001), person-centered nursing (r=.61, p<.001). Hierarchical regression analysis showed that the factors influencing nursing service quality were person-centered nursing (β=.53, p<.001) and resilience (β=.27 p<.001) in this study. In order to increase the nursing service quality of nurses working in integrated nurse care service (INCS) units, person-centered nursing and resilience have been identified as significant factors. Therefore, it is necessary to educate nurses on competency development so that nurses working in integrated nurse care service (INCS) units can perform person-centered nursing. In addition, a program to improve the ability to cope with stress and crisis situations should be prepared for nurses working in integrated nurse care service (INCS) units.

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老年人共情、弹性和以人为本的护理对综合护理服务(INCS)单位护士护理服务质量的影响

本研究的目的是进行描述性调查研究，以确定移情、弹性和以人为中心的护理对综合护理服务（INCS）单位护士自我认可的护理服务质量的影响。受试者采用频率、百分比、平均值、标准差、Mann-Whitney U检验、Kruskal-Wallis H检验、Pearson相关和SPSS/WIN 28.0程序进行分层回归分析。护理服务质量与同理心（r=.54，p<0.01）、弹性（r=.59，p<0.01）和以人为中心的护理（r=.61，p<0.01）之间存在显著关系。分层回归分析表明，本研究中影响护理服务质量的因素是以人为中心护理（β=.53，p<0.01）及弹性（β=.27，p<0.01）。为了提高综合护理服务（INCS）单位护士的护理服务质量，以人为中心的护理和应变能力已被确定为重要因素。因此，有必要对护士进行能力发展教育，使综合护理服务单位的护士能够进行以人为本的护理。此外，应为在综合护士护理服务单位工作的护士制定一项提高应对压力和危机情况能力的计划。

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Han'guk nonyonhak = Journal of Korea Gerontological Society

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