Open-office noise and information processing

IF 3.1 4区 管理学 Q2 MANAGEMENT Journal of Managerial Psychology Pub Date : 2023-07-31 DOI:10.1108/jmp-03-2023-0140
Lewend Mayiwar, Thorvald Hærem
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引用次数: 1

Abstract

PurposeThe authors draw on arousal-based models to develop and test a model of open-office noise and information processing. Specifically, the authors examined whether open-office noise changes how people process information and whether such a change has consequences for task performance.Design/methodology/approachIn a laboratory experiment, the authors randomly assigned participants (107 students at a business school) to either a silent condition or a condition that exposed them to open-office noise (irrelevant speech) while completing a task that requires cognitive flexibility. The authors measured participants' physiological arousal and the extent to which they processed information intuitively and analytically during the task.FindingsOpen-office noise increased urgent processing and decreased analytical processing, which led to a respective decrease and increase in task performance. In line with a neuroscientific account of cognitive processing, an increase in arousal (subjective and physiological) drove the detrimental effect of open-office noise on task performance.Practical implicationsUnderstanding the information-processing consequences of open-office noise can help managers make more informed decisions about workplace environments that facilitate performance.Originality/valueThe study is one of the first to examine the indirect effects of open-office noise on task performance through intuitive and analytical processing, while simultaneously testing and providing support for the accompanying physiological mechanism.
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开放式办公室噪音和信息处理
目的作者利用基于唤醒的模型来开发和测试开放式办公室噪音和信息处理的模型。具体来说,作者研究了开放式办公室的噪音是否会改变人们处理信息的方式,以及这种变化是否会对任务表现产生影响。设计/方法/方法在一项实验室实验中,作者将参与者(107名商学院学生)随机分配到沉默状态或在完成需要认知灵活性的任务时暴露在开放式办公室噪音(无关言语)中的状态。作者测量了参与者的生理唤醒,以及他们在任务中直观和分析地处理信息的程度。Findings开放式办公室噪音增加了紧急处理,减少了分析处理,导致任务绩效分别下降和上升。根据认知处理的神经科学解释,唤醒(主观和生理)的增加导致了开放式办公室噪音对任务表现的不利影响。实际含义了解开放式办公室噪音对信息处理的影响可以帮助管理者对工作环境做出更明智的决定,从而提高绩效。独创性/价值该研究是首批通过直观和分析处理来研究开放式办公室噪音对任务绩效的间接影响的研究之一,同时测试并支持伴随的生理机制。
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来源期刊
CiteScore
5.50
自引率
6.20%
发文量
26
期刊介绍: ■Communication and its influence on action ■Developments in leadership styles ■How managers achieve success ■How work design affects job motivation ■Influences on managerial priorities and time allocation ■Managing conflicts ■The decision-making process in Eastern and Western business cultures
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